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Guest: Guest （与好友旅游）
Time: 2026-01-01 00:00
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此次出游非常的满意，酒店的服务人员很热情周到，早餐种类丰富营养，交通便利下次还会再来，好评。值得推荐
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Guest: Guest （独自旅游）
Time: 2025-12-01 00:00
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房间不错，虽然临街，但晚上一点都不吵。晚安粥没去吃错过了，但是早饭确实很不错，种类很多。
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Guest: Guest （商务旅客）
Time: 2025-12-01 00:00
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离蚂蚁A空间很近，出酒店走两步就到了，房间中规中矩，对得起这个价格，早餐没去吃，不予置评，其他都还算满意。
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Guest: Guest （情侣）
Time: 2025-12-01 00:00
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价格比对面的酒店便宜一些，早餐是一起的，很不错，三楼有个小平台，很适合坐着聊天，房间中规中矩，性价比挺高
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Guest: Guest （家庭旅游）
Time: 2025-12-01 00:00
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位置便利，距离西溪湿地和西湖都不远。
房间安静，床品舒适，保证第二天精力充沛。
早餐丰富，服务专业，响应迅速，体验感很好。
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Guest: Guest （独自旅游）
Time: 2025-12-01 00:00
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这几天杭州天气还行，订这里是为了去灵隐寺，从酒店过去蛮近。房间还不错，前台小姐姐给我做了免费升级，特别夸奖一下，有个大的榻榻米，蛮喜欢。
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Guest: Guest （独自旅游）
Time: 2025-12-01 00:00
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这个价位还算符合心理预期，早餐算是加分项，房间乾净，晚上也不吵，准备退房的时候因为车票改签，和前台小姐姐沟通了一下帮我办了延退，很贴心了
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Guest: Guest （与好友旅游）
Time: 2025-12-01 00:00
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预约了周末去灵隐寺，提前找的一家很近的酒店，比对面便宜，不过入住之后发现是一家的，早餐也是在对面吃，性价比超高，入住时候前台小姐姐还説可以免费约班车，意外之喜，还会再来
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Guest: Guest （商务旅客）
Time: 2025-11-01 00:00
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近期入住贵酒店，付款近400元房费，本对贵酒店四钻品质抱有期待，然实际入住体验却彻底颠覆认知，整体感受糟糕透顶，现针对此次入住的多项问题进行正式投诉，具体情况如下：
一、设施缺陷：通风、制冷及隔音均存在严重问题
1.?通风与采光严重不足：房间无实际可使用的窗户，仅通向阳台的区域为透明设计，且阳台初始处于锁死状态，导致室内空气污浊不流通，入住时室温达25度，闷热难耐，后续联系工作人员后才得以打开阳台；但打开阳台后，外界噪音极大，通风与降噪无法兼顾，陷入两难境地。
2.?空调功能异常失效：入住当日天气炎热，加之室内不通风，本需空调制冷降温，但空调仅能吹出热风，无法切换制冷模式，进一步加剧了闷热不适感，严重影响居住体验。
二、衞生条件堪忧，存在健康隐患
入住期间，本人睡眠时出现身体发痒症状（尤其眼部），次日晨起发现枕头上存在明显污渍（不知道是血污还是油渍）。发现问题后，本人第一时间拍摄照片及视频留存证据，并向酒店工作人员反馈，工作人员后来仅以“能洗掉”为由敷衍回应，该回复及服务态度令人极度不满。
三、品质与定位严重不符，性价比极低
此次入住费用接近400元，但其设施配置、衞生标准、服务质量均与贵酒店四钻定位严重不符，完全对不起该价位应有的服务品质，性价比极低。
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Guest: Guest （Traveling with friends）
Time: 2025-10-01 00:00
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This was my first time staying with SSAW, and I didn’t realize there is another SSAW property located right across the roundabout. The one we booked has a much more modest and underwhelming lobby—quite a contrast to the more posh and grand-looking lobby of the hotel opposite. I chose this one mainly because the room visuals on Trip.com appeared better and more spacious compared to the other. Location wise is ok? Suitable for guests who prefers quieter neighbourhood.
The stay itself was fine—nothing particularly impressive, but nothing problematic either. What stood out, however, was the lack of interaction during arrival and check-in. The male receptionist barely said anything beyond requesting our identification for the process. He didn’t bother explaining the floor or room details associated with the key card, nor did he use any proper service verbiage.
It wasn’t a negative experience per se, but coming from a hospitality background myself, his lack of basic service delivery was disappointing and somewhat irritating.
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