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Guest: Guest （Family）
Time: 2026-01-01 00:00
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酒店安排了9楼面对新天地的房间。三个人空间够用，让酒店协调给孩子加了床。设施略显年份感了。但打扫的乾净就还好。早餐品类不算多。口味一般般。去新天地很方便，下楼即是。
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Guest: Guest （Solo traveler）
Time: 2026-01-01 00:00
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My stay at The Langham, Xintiandi, Shanghai was excellent. I could truly feel that every staff member provided service with great care and attention. When I returned to my room in the evening, the hotel had already turned down the bed, and they thoughtfully set out the teacup and teapot to remind me to enjoy a quiet cup of tea late at night before going to sleep. Miss Nancy at the front desk was very considerate, and the check-out process was efficient and smooth.
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Guest: Guest （为他人预订）
Time: 2026-01-01 00:00
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我是帮客人订房间的，酒店的服务很不错，客人很满意。早餐很丰富，中西式都有，热食也很多。前台工作人员也都很能干，我去退房的时候遇到的Sicily非常专业，很快就明白了我的需求，退房很方便。
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Guest: Guest （家庭旅游）
Time: 2026-01-01 00:00
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这次来入住整体体验都很不错，酒店的地理位置非常好楼下就是新天地，大堂也很有设计感，晚上也有音乐驻唱，酒店的工作人员都很热情，特别是Nancy小姐姐
设施：100
衞生：100
环境：100
服务：100
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Guest: Guest （家庭旅游）
Time: 2026-01-01 00:00
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这次入住两个晚上体验真的非常好????。房间整体非常好，房间很大，乾净整洁，布置得很舒适 豪华，住起来让人感觉很放松，也睡得很好。前台和服务人员都非常热情、有礼貌 、特别是 Sicily Yuan小姐服务细心周到，有任何问题都会耐心协助，Andy Chen 先生 也很热情 很主动搬行李拿行李 完全不用我动手 或帮忙 个个都服务周到 让人感觉宾至如归。早餐也不错 也会更换不同的口味，选择丰富，吃得出来是用心准备的。整体环境、服务和品质都让人很满意，性价比很高，如果以后再来这边，一定还会选择再次入住，也会推荐给朋友。
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Guest: Guest （商务旅客）
Time: 2026-01-01 00:00
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从第一位联系我的Sicily开始，就开启了朗廷的满意之旅，入住前沟通顺畅，有问必答，到前台办理手续时漂亮小姐姐的舒服对话，很巧的是，入住和退房接待我的都是同一位。还有带领我们上楼的那位可爱小女生。可惜工号牌太小，没能看清她们的名字。还有帮我们打扫房间的服务员，都是有求必应。此次入住体验非常满意，下次还会选择朗廷。
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Guest: Guest （商务旅客）
Time: 2026-01-01 00:00
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酒店周边很漂亮，商场吃喝玩乐都有，入住时Sharon和前台工作人员微笑服务很专业负责，整体入住体验很好，酒店也很低调奢华， 27层餐很不错，早餐丰富，中西兼顾，中东风味的色拉很棒， 服务很卓越，安排我的朋友上次入住的同一个房间，真的超级用心，入住的宾客主管Sharon 很贴心，已经成为会员
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Guest: Guest （Family）
Time: 2025-12-01 00:00
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平时一直选择朗廷，很喜欢这里的位置，这次带娃出来，还是选择住朗廷。Sicily服务很周到，给我们安排了我喜欢的房型。天气乾燥，我们嗓子不太舒服，Sicily还贴心给我们安排了一个加湿器，很棒！
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Guest: Guest （Business traveler）
Time: 2025-12-01 00:00
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Room: 10/10
Room is great and located at the 27 floor. Having the best city view.
Location: 10/10
Below is a whole shopping street. With bars and top notch restaurant.
Breakfast/ Lounge: 10/10
Typical breakfast but the whole quality is very wholesome. With
Service: 10/10
The front office manager, Fernando, attended to me personally for some odd requests. Everything was in place for my stay.
Brand: 10/10
Langham has always been my favourite. Be it Shanghai, Shenzhen, Chengdu.
The brand is always constant throughout the globe.
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Guest: Guest （Traveling with friends）
Time: 2025-12-01 00:00
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Review: The Langham Shanghai — Still Well-Located, But No Longer the Same
The Langham Shanghai has long been one of my preferred hotels, especially before the pandemic. After many stays, I’ve come to expect a certain standard of hospitality, consistency, and refinement. This recent visit, however, showed a noticeable decline across several areas.
Service
Overall service from the staff was acceptable. Front-line employees remained polite and tried their best. However, the manager on duty—a Caucasian manager—felt out of touch with Asian hospitality norms. His attitude came off as dismissive and rude, which immediately set the wrong tone. The contrast between the staff’s warmth and his behavior was striking.
Breakfast Buffet
The most significant drop was in the breakfast buffet. Quality has slipped in a way that’s hard to ignore: food didn’t taste as fresh, dishes weren’t as well prepared, and the overall selection felt uninspired compared to previous years. At this point, it’s honestly better to go out for breakfast.
Room & Housekeeping
Room cleanliness was fine, but small inconsistencies added up. Turn-down service was missed on some nights. When I requested water refill, the staff who arrived seemed confused about why she had been sent up, leading to an awkward exchange. These are small moments, but in a five-star hotel, they highlight cracks in training and coordination.
Overall Impression
The Langham Shanghai still has one unbeatable strength: location. But nearly everything else has declined—food, consistency, management attitude, and attention to detail. After years of loyalty, I’m now considering switching to a different hotel for future trips. The experience simply didn’t match the standards I’ve known and trusted from The Langham brand.
A disappointing stay from a once-reliable favorite.
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