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Member: Meitrip guest （独自旅游）
Pubdate:2026/01/01 00:00
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网约车把我送到另一家酒店，可我明明按照酒店地址叫车的，是地址不准确还是司机不认识，我不明白，我要另外叫grab的车，回答他们不接此单，都不知什么原因，导致我不能及时入住丽升酒店想退掉酒店的房间，通知携程，携程与酒店多次商量都遭拒绝退房，説酒店有政策，岂有此理，**行径，不住也扣款，我损失了人民币二千三百元。奉劝各位，不要住此酒店，没人性的管理，必遭天谴！
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Member: Meitrip guest （Couple）
Pubdate:2025/12/01 00:00
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Dear Management Team,
I am writing to formally express my dissatisfaction with the service and multiple operational issues I experienced during my recent stay.
I checked in at 2:00 PM and immediately noticed that the air conditioning in my room was not functioning. I contacted reception and was informed that I would need to wait one hour; however, no one arrived during that time. I had to call reception again before an engineer was finally sent. Despite spending a considerable amount of time attempting to fix the issue, the air conditioning remained unresolved.
At check-in, I had specifically requested a non-smoking king room, yet I was assigned a smoking room. This required additional room changes and further inconvenience on an already frustrating day.
After contacting reception again regarding the air conditioning, I was only informed at 7:00 PM that I would need to change rooms. This resulted in a significant waste of my time throughout the afternoon.
Later in the evening, when I went to collect my belongings and access the new room, the key card did not work. A receptionist accompanied me to the room, but even then, the door could not be opened using the reception key card. Only the housekeeping key was able to open the door. Following this, staff attempted to resolve the issue by issuing new key cards and returning to the room approximately 5-6 times. These repeated interruptions made me feel extremely uncomfortable.
At 10:20 PM, I received a call from reception informing me that an engineer would need to come and change the door system, and I was asked to decide when this should take place. Due to these ongoing issues, it was impossible for me to relax or enjoy my evening.
To further add to this experience, at check-out I was presented with a restaurant charge on my bill for items that we did not consume. This error is highly unprofessional and unacceptable, particularly given the numerous issues already encountered during my stay.
The repeated technical failures, poor coordination, incorrect room allocation, billing mistakes, and constant interruptions reflect an unacceptable level of service and significantly disrupted my stay.
I expect this matter to be taken seriously as well as a clear explanation of how such issues will be prevented in the future.
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Member: Meitrip guest （Family）
Pubdate:2025/12/01 00:00
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Everything is good
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Member: Meitrip guest （Traveling with friends）
Pubdate:2025/12/01 00:00
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The hotel is old, and is situated in a very busy street. The bedsheets were dirty when we arrived but then they changed after we called the reception. Good breakfast with fresh omelette and fruits and halal food. Good location near BTS. There is good spa.
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Member: Meitrip guest （Couple）
Pubdate:2025/10/01 00:00
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Cleaned room, location is 10mins walk from Nana station (BTS). Breakfast staffs & staffs are good. Got upgraded to a bigger room. Keep up the good work
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Zenith Sukhumvit Hotel
