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Beijing Junda Zhaojialou Hotel

  • Guest: 1 （商务出差）
    Time: 2014-07-23 09:29
  • Score
    -
    Level
    希望酒店内部沟通好 客户的订单确认信息 网站跟我们确认了我7.20入住两晚的单人间 贵酒店前台人员谭（音似）小姐确认了 结果我们去了 说没有这个订单 只剩一个单间给我们 另一个给了标间 说实话这次 不管酒店位置环境和内部外部设施不说，我对酒店服务员的态度不是很满意 在餐厅吃饭，有些当场付款的 说去前台开发票即可，可去了前台 前台说 我们应该付了款的要什么小票，又应该怎么地怎么地的 客户应该的事情很多，那你们作为服务行业人员的素质 态度 讲话 是不是应该这样呢？自己事情没做好，不要总是去找理由，而是去解决，不要总是去跟客户讲 你应该怎么怎么地 值得表扬的一点 我自己又重新跑回餐厅去要昨天和当天的早餐午餐晚餐的一些付了钱的小票，餐厅的服务员态度还是不错的
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