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Member: Meitrip guest （Family）
Pubdate:2026/02/01 00:00
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I recently stayed at Hotel Indigo Hakone and had a mixed but overall pleasant experience. The location is very good and convenient, with a 7-Eleven right across the street, which makes it easy to grab snacks and essentials anytime.
The hotel kindly provided a birthday room upgrade, which I really appreciated — a thoughtful touch that made the stay feel special. The private onsen facilities were excellent and definitely the highlight of the stay — clean, relaxing, and well maintained.
However, the upgraded room had a downside: the view was not great and there was limited privacy since it directly faced the 7-Eleven, making it easy for people outside to see into the room unless the curtains were closed.
Overall, great service and wonderful onsen experience, but room privacy and view can vary — something to keep in mind when booking.
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Member: Meitrip guest （Couple）
Pubdate:2026/01/01 00:00
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Excellent experience! Good place for holiday, the room is very nice and neat. The staffs are super friendly and helpful. The dinner is the best meal ever! Highly recommended!
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Member: Meitrip guest （Couple）
Pubdate:2025/12/01 00:00
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Our stay at the hotel was overall excellent, and we would still highly recommend it, especially for couples looking for a pleasant getaway.
Almost everything was perfect—the room was clean and comfortable, the facilities were great, and every other staff member we encountered was polite and helpful. It’s truly a lovely place to spend time together.
However, our check-in experience was noticeably unpleasant due to one staff member. She came across as unwelcoming and impatient, almost as if we were bothering her. She rushed through the process and felt quite pushy, especially when repeatedly questioning which language we preferred—even though we tried communicating in both Japanese and English. Her attitude made us feel uncomfortable and somewhat unwanted at first.
Aside from this one incident, everything else was wonderful. We hope the hotel addresses such front-desk service issues so that future guests can enjoy a consistently welcoming experience from start to finish.
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Member: Meitrip guest （家庭旅游）
Pubdate:2025/12/01 00:00
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五星级酒店，服务非常好，到附近嘅强罗站有私家车接送，食物非常吸引，价钱合理，房间私人风吕，非常舒服。自家制嘅面膜非常好用，推介
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Member: Meitrip guest （与好友旅游）
Pubdate:2025/12/01 00:00
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提供专车服务于强罗站?接送，非常方便，?酒店服务很好，?房间设有私人温泉池，?整体乾净整齐，房间装潢很新颖，?适合情侣或家庭旅行
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Hotel Indigo HAKONE GORA by IHG
