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Time: 2025-11-01 00:00
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环境蛮乾净的，枕头睡的很软，洗发水沐浴露不错，二楼还有免费自助洗衣房，健身室，挺好的，离西湖打车10公里车程也不算远，配了电卡洗衣服在房间晾晒很方便。服务员态度很好很热情，还帮忙提行李。早餐很丰盛，麪条很好吃，推荐。
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Guest: Guest （情侣）
Time: 2025-11-01 00:00
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来看演唱会的离大莲花挺近的，也很安静，晚上我们随机找了一家酒店后面的药膳鸡真不错！早餐也很丰富，这家酒店真的很方便，距离地铁站700米，周边还有不少餐馆和小店。环境很不错性价比较高，小孟经理服务态度很好点赞。
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Guest: Guest （Solo traveler）
Time: 2025-10-01 00:00
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Really nice hotel with close location to the metro.
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Guest: Guest （Couple）
Time: 2025-05-01 00:00
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来看演唱会入住希尔顿花园酒店体验超赞！特别感谢宾客经理宫女士，不仅热情周到地赠送了丰盛早餐，还主动安排延时退房，全程贴心跟进我们的需求。她的专业服务让整个住宿体验更加舒适便捷。酒店环境整洁，设施完善，床品柔软，细节处处体现高品质。可欣小姐姐的用心服务让人倍感温暖，强烈推荐，下次还会选择这里！
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Guest: Guest （Other）
Time: 2025-05-01 00:00
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必须给希尔顿花园酒店打满分！设施现代又实用，宫经理送了自助早餐。Mia经理记得每位客人的需求，主动询问是否需要延时退房，地毯光洁如新，细节控表示极度舒适！
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Guest: Guest （Solo traveler）
Time: 2024-10-01 00:00
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GREAT!
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Guest: Guest （Business traveler）
Time: 2023-10-01 00:00
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Great hospitality and service! Front desk went above and beyond to help me got my lost iPhone back from a taxi.
As soon as I arrived at the hotel, I noticed that I left my phone in the cab. Hotel front desk tried the cab driver using the receipt information without luck, then called their own cab friends asking if they could reach the driver through different channels. Davis and Linda volunteered to personally drive me using ‘Find my’ to chase my phone that’s moving around in the city. In the end I was able to reclaim my cell phone in less than an hour after I found it’s lost.
I greatly appreciate all the help received from Davis, Howard, Mia, Lucky, Max, and Lily in the recovery of my cell phone and during my entire stay in Hangzhou. I was on a business trip and would not know what to do if it were not for their help and support.
I'm a Hilton gold member and have travelled globally around different Hilton hotels, but had never experienced top notch service of this kind. The entire time the services were delivered in passion and genuine care, wanting to help me find my phone. While hardware provided in similar ranking hotels don’t differ much, service is what makes a great hotel stand out. I will always remember this great experience in Nanjing Hilton Garden hotel.
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