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Time: 2025-12-01 00:00
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Good hotel to stay. Have washing machine and dryer, provide free drinks and biscuits as well. Always looking for accord hotel during traveling. Staffs service is great, keep it up!
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Guest: Guest （其他）
Time: 2025-12-01 00:00
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环境好 住的舒服 服务也不错 有听取客户的意见，升级了房型，下回还来。
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Guest: Guest （独自旅游）
Time: 2025-12-01 00:00
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地点非常的不错，步行就能抵达虹桥国际机场以及虹桥火车站，大约20分钟的路程。走路二十分钟内也能抵达商场。酒店人员服务也很好，处理了我的问题也让我免费升级房间。
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Guest: Guest （Business traveler）
Time: 2025-11-01 00:00
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Location is decent. If there would be a free carpark, it would be even more convenient.
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Guest: Guest （Couple）
Time: 2025-11-01 00:00
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Stayed for the planned one night and was pleased by the staff’s ability to converse in English to sort out a check-in issue. Room was spacious and clean, with smart toilet. Comfortable bed although the room felt a little hot. Nice not to have carpets on the floor too!
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Guest: Guest （Solo traveler）
Time: 2025-11-01 00:00
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房间设施齐全，
作为一家装修时间比较早的酒店，清洁衞生程度不错。空调系统声音有点吵但前台小哥哥小姐姐的服务态度和服务意识值得给满分??
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Guest: Guest （Traveling with friends）
Time: 2025-11-01 00:00
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Did a 3N stay with the hotel & definitely Mercure Hotel requires many areas of improvement.
- the carpark gantry does not open for incoming vehicles hence I had to alight outside & lug my luggages all the way into the hotel front desk to check-in. (Absence of staff even at the hotel lobby to help out with luggages)
- front desk : as my friend & I arrived separately, I provided her the booking details & she managed to check in an hour before I arrived. Upon arrival, I’ve presented my passport to the staff & explained to them my friend has arrived & is back in the room. They explained they needed to give her a ring in the room (even though the hotel booking was registered under my name) & he flustered when my friend picked up the call & spoke in English & the call ended abruptly without him speaking. The level of English proficiency is certainly lacking for an international hotel chain.
- housekeeping : daily housekeeping does the essential of room pretty well but they do not mop / clean the floor. Some chunks of hair remain there throughout the stay.
- Broken dryer at laundry room : 1 or the dryer at the laundry room is broken. On 1 of the nights when I was there, I left my clothes in the dryer for almost an hour & it remained (very) wet. I had to bring back to the room & air it before heading down to the dryer next day to continue. As I was checking out that day, I stood there & waited for it to complete the 10 mins of drying cycle & noticed the dryer door auto open itself after 5 mins; this happens a few times while I was there (by then, the other dryer was available & I had changed to the other unit. That explains why my clothes are wet (always)!
- non-smoking property : even though it’s listed as a non-smoking property, the corridor which I’m staying (Level 18) as well as Level 2 (laundry & gym floor), constantly reeks of cigarette smell. Not sure if anyone ever does sanitized the air but it definitely smells bad when you’re standing at the corridor with only 2 lifts operating for the building.
- turning off AC & switching over to heater : on my 1st 2 days of stay, AC was working perfectly fine (except it’s slow to cool down the room) but on the 3rd night, it was unusual warm so we thought the AC requires longer time to cool & waited for 4 hours. It became very uncomfortable as we were already perspiring in the room & the room temperature reaches almost 28 degrees. Upon calling the front desk, they notified us that they have turned off the AC & switched to heater mode on 5th Nov. the only resolution given to us was - open the window and / or the hotel will provide a fan. For such a drastic change, the hotel missed out to provide the memo for their guests. I do not accept this without proper communication. If I had not made the call, I would have continued with such an uncomfortable situation throughout the entire night. When the hotel staff arrived the room with their last fan & told us to open the window to allow better air circulation. I’ll honestly love to enjoy the cool air by opening the window but the air quality in Shanghai remains extremely poor on the day I was there. I do not wish to inhale a night worth of air pollutant at the expense of my health.
- Service wise, they definitely need to pull up their socks under the Accor group branding. I’ve experienced way much better service & experience with local hotel chains & will definitely not reconsider if they fail to upkeep their brand.
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Guest: Guest （与好友旅游）
Time: 2025-11-01 00:00
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补充一下早餐也很丰盛，洗衣服也很细节的帮忙烘乾叠好，对那位瘦瘦的小哥非常满意。
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Guest: Guest （商务旅客）
Time: 2025-11-01 00:00
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酒店位置比较好，距离虹桥机场20分钟车程；
住过不同城市的美居，这家装修风格还是很符合雅高的调性。
有看到目前酒店还是由华住在管理，前台服务比较好，客房衞生也可以，就是健身房比较小，
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Guest: Guest （Couple）
Time: 2025-10-01 00:00
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The hotel is very well maintained. The staff is very helpful. It is a great 3-4 star hotel.
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