-
Guest: Guest user （Couples）
Time: 2024-10-01 00:00
-
Score
-
Level
We have stayed in 10+ Atour hotels, and feel this one does not justify the current 4.9 rating.
First, the positives: the room was clean apart from a few marks on the floor, and the rooms are as advertised apart from one major point (see below). The building has been newly renovated into a hotel so the fittings, furniture and decor are all new. The reception staff were nice, friendly, and responsive, and there are all of the usual Atour facilities like laundry and a fitness room.
However, a major issue for us was that the room we booked did not have an external window, despite a “city view” being listed as one of the highlighted features on Trip. The small window in the room looks onto a very small light shaft/inner courtyard. Describing it as a city view is both incorrect and misleading, particularly as this room cost more than the one listed as “no city view”. When contacted by Trip on our behalf, the hotel provided no acknowledgement of the issue - the response that was relayed to us was that the “unified view of the room is the interior view”.
Additionally, the breakfast room seems to be too small for the size of the property - we arrived and there were no tables for us to sit at straight away. It also has no windows and feels cramped. Even though it isn’t, it feels like eating underground/in a bunker. The dumplings are held behind the counter in baskets so you can’t help yourself, yet they are cold ??♀?
There was also noise late into the night, some of which seemed to be from housekeeping cleaning rooms past midnight, and otherwise from noisy guests in other rooms. The soundproofing isn’t as good as it should be, but there are ear plugs provided.
Location wise, the hotel is next to a mall which is currently still being constructed. It is not centrally located so worth making sure the location works for your plans in Shenzhen.
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest user （家庭旅游）
Time: 2024-10-01 00:00
-
Score
-
Level
亚朵服务一如既往的好，房间很乾净，舒服，环境不错，值得推荐，性价比高，而且比较新。离出行又不远，比较方便
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest user （商务旅客）
Time: 2024-10-01 00:00
-
Score
-
Level
出差和旅游的最佳选择之一，亚朵的设计总是那麽讨人喜欢，虽然没有大酒店的排场，可是给人的感觉就是实惠好用，舒适度好，性价比高。
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest user （家庭旅游）
Time: 2024-10-01 00:00
-
Score
-
Level
早餐很丰富，走的时候还做了一杯自制咖啡，前台服务很好，还送了伴手礼，唯一需要改进的就是房间的隔音，其余都很好，特别适合带小孩子去住的酒店
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest user （家庭旅游）
Time: 2024-10-01 00:00
-
Score
-
Level
入住当天就收到酒店工作人员致电询问有没有特别要求，和到店时间，前台小姐姐非常热情接待，看我带两个小孩还免费升级了房间，房间也很整洁舒适，下次还会选择亚朵
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest user （家庭旅游）
Time: 2024-10-01 00:00
-
Score
-
Level
服务很好 很到位 地方大致卫生
是有些微大尘
入住时 客服解释了会员制度後替我们升级了房间 还延迟了退房时间 **都是由机械人送上房 非常方便
唯一是卫生间比较小
其他大致上都还好。
在门上挂了请勿打扰的牌才外出 回来时竟见到阿姨在清洁房间 一问才知前台搞错了 我都一脸愕然
洗衣服务都很好 拿了衣服去有专人帮忙处理再送回房间 非常贴心
下次会再入住。
?
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest user （独自旅游）
Time: 2024-10-01 00:00
-
Score
-
Level
我是凌晨去办的入住，前台有两个服务人员，这点很意外 这麽晚了还有两个服务人员 好感动。我定的雅致大床 前台小妹説雅致没窗户不通风会闷 免费给我升级了高级大床 房间挺大的 有个通往天井的窗户。很乾净，很简约，非常适合商务出行。床蛮大的而且确实亚朵的枕头名不虚传，好睡。但是即使升级了房间，还是很闷。而且房间隔音不好，早上五点多有人在楼道走动可以听到，附近有在装修的，早上八点多能听到装修响动。不过房间很贴心配了两幅耳塞，服务是很到位了。我认为是适合商旅的选择。
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest user （与好友旅游）
Time: 2024-09-01 00:00
-
Score
-
Level
Check in的时候，前台职员主动给我们两杯水，服务态度十分好。房间内配套齐全，整洁乾净，手机可直接放在桌子上充电。有送餐机械人送外卖上房。
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest user （家庭旅游）
Time: 2024-09-01 00:00
-
Score
-
Level
酒店前台服务热心有礼
亚朵设施一向贴心周到
床品舒适，环境卫生整洁
早餐品种合理，有电煮面食，味道不错
唯一是隔音真的一般，难怪偏有3M耳塞??
宵夜虽然是送的，糖水品道很好，可惜宵夜没有补给，是先到先得，不设补货吗？
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest user （商务旅客）
Time: 2024-08-01 00:00
-
Score
-
Level
到了酒店虽然全部满房，但是还给我安排了升房，然後几木大床房环境设施真的非常得好，感觉住一个晚上都没有好好体会房间的好，健身房看起来真不错，周围吃喝玩乐也多，以後还会希望有机会去住的！
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
