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Grand House Hangzhou

  • Guest: 会员9560 （团体）
    Time: 2015-10-15 12:52
  • Score
    -
    Level
    和朋友一起去的，必须开车去，要不然寸步难行，酒店硬件和环境没话说，很雅致，尤其非双休日过去，很安静有种穿越到古代的感觉。但是软件确实不敢恭维，1.早餐品种少，味道也一般，餐桌很油腻2.第一天尽然没有wifi，第二天房门也打不开了，第三天早晨七点多就开始敲敲打打3.房间打扫我也是醉了，杯子没洗，毛巾没换，垃圾桶没换4.酒店无周边配套
    Service: - Price: - Sanitary: - Facilities: - Place: - Comfort: -
  • Guest: 会员8789 （其他）
    Time: 2015-10-11 21:55
  • Score
    -
    Level
    酒店是新开的，工作人员态度很好，但是服务跟不上啊，打电话去问有没有儿童拖鞋，也没有直接回答，就说送来，结果等了半天没来，再打去说没有，送双大人的。第二天打扫房间，尽然用过的浴巾都没换，我生怕不换，还特地丢在了地上，结果还是没换，晕死！免费的矿泉水也没放，打去要，结果半夜也没送来。而且中餐厅用餐更是离谱，等位也就不说了，酒店在山顶，出去吃饭不方便，人多，餐位少，等等就等等吧，点的菜没有也不说，等吃完了问服务员还有的菜怎么不上了，才知道菜没有，问她怎么不早说，她来了句抱歉她也不知道，问她还能加菜伐，她来了句厨房下班了，你们早干嘛去了，你们都吃屎的吗？你服务员来不及培训，你这么急开出来做啥，找骂吗？尽管环境设施什么的都不错，就单从服务这点没法给满分！希望尽快完善！
    Service: - Price: - Sanitary: - Facilities: - Place: - Comfort: -
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