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Time: 2025-11-01 00:00
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整体入住和客房体验不错，布置房间的是叫孟凡丽的同事，还手写了卡片，非常用心
前台的同事办理入住服务也不错
唯一失望的是早餐，2天的蔬菜都不新鲜，没几个人吃饭东西准备的过早，口味很一般，热菜也不热，第二天热菜那里有蘑菇，盛了一点发现全凉了，配不上希尔顿的牌子，餐厅服务人员很多，貌似每天都有管理岗位的在巡视，看什么呢？这种菜看不见呢？收拾餐桌很及时，但是要把餐品品质提升上来啊，早餐我2天真的感觉没什么可吃的
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Guest: Guest （家庭旅游）
Time: 2025-10-01 00:00
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特别喜欢这家酒店，环境好、设施也新，很舒服的感觉～ 重点是服务人员都特别特别好，很体贴，提出需求响应速度很快。已经是来了三次了，父母都对这里赞不绝口。秋天赏红叶，休闲度假真的是很好的选择！还会再来的～
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Guest: Guest （家庭旅游）
Time: 2025-10-01 00:00
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该酒店管理团队在未提前告知客人的情况下，善自将原有早餐区域停止向中国客人开放，只接待外国团队。涉嫌区别对待歧视客人。我想问问这个酒店的总经理你是怎么想的？这都什么年代了，你把中国的客人安排在酒店大堂过道就餐，没告知，没引导，没服务，没桌布，没餐具，没温度，菜品毫无人性降级到无法想象。就餐的客人要穿羽绒服。是谁给你的勇气呈现出这个状态的。酒店值班经理和前台接待经理拿出了诚恳的态度在向我道歉。但这是他俩的问题吗？酒店的运营管理者你们标榜的亲子关爱酒店就是这么回馈支持你们的客人。无视与傲慢就是你们给出的这样的结果。
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Guest: Guest （为他人预订）
Time: 2025-10-01 00:00
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此次入住期间正好遇到酒店承接赛事活动 感觉非常多外国运动员， 但是酒店服务水准依然在线。前台王经理非常热情专业，特别提醒了早餐改在大堂用餐 ，如果餐食不合适还可以“私人订制” 入住房间也享受了免费升级服务。 性价比拉满～
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Guest: Guest （Business traveler）
Time: 2025-09-01 00:00
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Nice hotel with good service highly recommend thank Vinson the manager from receptionist
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Guest: Guest （Couple）
Time: 2025-04-01 00:00
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Gooooood
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Guest: Guest （Couple）
Time: 2024-09-01 00:00
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The hotel was really nice and the rooms were spacious and clean. 30 mins taxi to Chinese Great Wall. The staff was nice however most did not speak English, yet had a good translator machine to help. However in an international 4 star branch hotel I would expect front staff to be required to possess better English skills. Yet the general manager did speak very well English and always would come up to us to greet and talk so that was a major plus. Only minor thing is that the room service food was stated in the room menu cart to be available until 23.00 yet the kitchen closes at 21.00 apparently. However the staff helped us directly to order food to the hotel. So just some minor things that could be worked on but overall a great hotel.
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Guest: Guest （Couple）
Time: 2024-05-01 00:00
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Clean and spacious room. Helpful staff. The breakfast can be greatly improved both on a variety of items and freshness. By 8:45 the buffet was almost empty. The coffee can be improved as well.
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Guest: Guest （Family）
Time: 2023-04-01 00:00
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Good hotel, friendly staff. Breafasts is so good thought
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Guest: 会员5601 （商务出差）
Time: 2022-05-03 16:25
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很好的感觉，下次还会来
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