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Time: 2025-12-01 00:00
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买了2天1晚双床房套餐，一共才728元，含自助晚餐和早餐，简单概括就是吃的好，住的好，大家看一下我发的自助晚餐照片，真的比五星级酒店的自助餐更好，大闸蟹、羊排、三文鱼刺身、佛跳墙、火锅、热菜、甜品…. 太丰盛了，而且价格又便宜，父母説太好了??！还有房间面积大，70平米，可以看到泳池。从阳台看风景很美，我只想説星河湾真的是一家性价比超高的酒店，广东老板牛！
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Guest: Guest （Business traveler）
Time: 2025-11-01 00:00
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酒店在住宅小区旁边，环境很好，房间也比较大，比较舒适。早餐还不错，收餐如果延迟一点更好。服务态度热情。
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Guest: Guest （Traveling with friends）
Time: 2025-10-01 00:00
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Beautiful hotel with very good services. The location was a bit far but transportation was very easy with taxis.
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Guest: Guest （Couple）
Time: 2025-10-01 00:00
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Beautiful hotel overall. ?outdoor pool not available. Indoor pool & gym don't open until 9am which is very inconvenient for some. ?Young children are allowed in the gym. ?They made a lot of noise which is not appropriate.
The room temperature is high. ?during day time the room is hot and at night it's still too warm to sleep comfortably.
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Guest: Guest （Business traveler）
Time: 2025-09-01 00:00
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Overall, satisfied with the stay. It is just that they provide the same menu for breakfast everyday.
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Guest: Guest （Business traveler）
Time: 2025-09-01 00:00
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Overall my stay in this hotel was fine but there were people smoking inside their rooms which is very annoying for non-smokers.
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Guest: Guest （Family）
Time: 2025-08-01 00:00
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Spacious and comfortable room! Swimming pool are best for kids ??
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Guest: Guest （Business traveler）
Time: 2025-08-01 00:00
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Hotel location was not near to any malls or convenience stores, it was a quiet place. Room was spacious with huge super king bed, slight musty smell.
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Guest: Guest （Traveling with friends）
Time: 2025-07-01 00:00
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Very beautiful hotel and nice views from my room.
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Guest: Guest （Traveling with friends）
Time: 2025-07-01 00:00
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During my recent stay at Chateau Star River Hotel, I found the facilities to be excellent and the interior decor tastefully designed, creating a luxurious and elegant atmosphere. The rooms were spacious and well-furnished, contributing to an overall pleasant physical environment.
However, the service quality did not match the standard expected from such a well-appointed hotel. Upon arrival, the front desk staff mistakenly assigned me a children’s room, which required me to return to reception and resolve the issue—a rather inconvenient start to my stay.
While the room I was eventually given was comfortable and spacious, cleanliness left much to be desired. The bathtub, in particular, had two dead flies and a hardened stain on its surface, which was quite disappointing.
I did encounter staff members who demonstrated professionalism—for example, the gentleman managing the breakfast check-in was courteous and efficient. Nonetheless, such instances were the exception rather than the rule.
On one occasion, I decided to book a massage at the hotel spa to relieve some back pain. The treatment, which cost approximately $50, was average and initially unproblematic. Unfortunately, at the end of the session, the masseuse offered me an additional service, the nature of which I will refrain from describing here, but I trust it is not difficult to imagine. I declined immediately. Regardless of the hotel's level of control over this matter, given that the spa operates within the premises, I found this situation deeply inappropriate and upsetting.
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