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Guest: Guest user （家庭旅游）
Time: 2024-11-01 00:00
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之前很多次服务也是挺好的，这次却有点意外，一进酒店登记，职员就不停强调五星好评，我是孕妇，还有一个已经睡着的刚满四岁宝宝，还有2大袋行李??，本来晚上九点已经累垮了，还问我需要帮助提行李吗？我心想，这个不是必须的吗？服务真不到位，安排的房间又差，靠近电梯，一点都睡不好，还有卫生问题，床蝨，睡完之後第二日全身都痕，第二天check out，职员还是不断重复五星好评，感觉真的厌烦。
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Guest: Guest user （独自旅游）
Time: 2024-10-01 00:00
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説几点真实的意见给後来人参考：
1.房间的隔音较差影响睡眠，外面马路的车声、半夜倒垃圾的声音都很清晰。
2.酒店在携程上承诺的服务到了实际却给人很差的体验：
（1）延迟到14点退房。这是酒店在携程上承诺的服务（见截图1），本来可以在午餐後午睡一个小时再出发，可是从中午12点半起，走廊外的清洁阿姨就一直在外面高声嚷嚷。前台在一点钟的时候又打电话来催退房。走廊外的清洁阿姨一直在高声嚷嚷，一时説哪个房间还没退房，一时又在説这説那，好像我在耽误她们下班似的，从12点半到一点半没间断过。这算不算是对我的“软暴力”？如果这个延迟退房给的那麽不情愿的，酒店又何必硬着头皮去给呢？你们又给的不情愿，我又过得难受，何必呢？又不是我求你给的，是你自己主动给的，给的那麽不情愿索性就别给嘛！
（2）免费升级房型。我入住当天，酒店的入住率并不高，按道理是可以免费升房的。结果前台没有主动给我升级，要我到携程上面投诉怎麽没有免费升房才给我升。简言之，客人不投诉，他们绝不主动给你兑现承诺升房。
（3）欢迎水果，这个有，实话实説。不吹不黑。
总的来説，酒店的服务配不上它的装修，同等价格不会再有下一次！酒店给人感觉太抠门，承诺的服务给不到或者不情愿给就索性别给出来了，你又给的不情愿，我住的又难受，何必呢？又没人逼你给的！
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Guest: Guest user （家庭旅游）
Time: 2024-10-01 00:00
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酒店位置非常方便，可以免费停车，停车位充足，离地铁站非常近，周围有很多大型商场，到福田站就10来分钟。叫外卖有机器人送上门。入住送欢迎水果。前台小其姑娘，非常礼貌热情，服务细致。下次来福田还会选择入住这里。
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Guest: Guest user （Business travelers）
Time: 2024-09-01 00:00
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The hotel looks not new, but without disadvantages
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Guest: Guest user （家庭旅游）
Time: 2024-09-01 00:00
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虽然酒店嘅外观同大堂都显得有少少旧，入到房亦冇智能设备，但系我可以话呢一间酒店性价比系极之极之极之高，前台服务员服务态度非常好十分有礼貌，酒店虽然只有两部升降机，但系速度一啲都唔慢，房间系比较旧式，但系空间感好足够基本配套齐全浴室有多支一次性嘅洗浴用品感觉非常卫生，另一贴心的系有防滑胶垫提供（虽然一啲都唔滑）?，我住嘅系算系高层，面向南边（服务员讲嘅），对住对面大厦唔怕听到楼下车声，但系房间正门略嫌有啲薄，隔音做得比较一般。整体嚟讲房间都十分整洁，以这个房价嚟讲，性价比非常之高。讲讲早餐，真系有啲喜出望外，提供嘅款式比我想像中多好多，亦都系另一个性价比非常之高的亮点。
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Guest: Guest user （Couples）
Time: 2024-08-01 00:00
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there is room upgrade for us. Nice location beside mtr station
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Guest: Guest user （Travel with friends）
Time: 2024-08-01 00:00
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It was nice. Very close to subway station. There were some people smoking in the lobby but the room is non-smoking. The bathroom is big and nice. Beds are comfortable and clean. Overall it was a good experience.
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Guest: Guest user （Family）
Time: 2024-08-01 00:00
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ALL STAFFS were 100%. Also special thanks to the manager Mr. Danny, he was very attentive and customer oriented. He assured everything was in order.
Hotel is located in a very convenient location. Gangxia mtr station just minutes away, very close to shopping malls too.
Our family and kids enjoyed our stay. We will definitely be back.
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