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Guest: Guest （家庭旅游）
Time: 2025-12-01 00:00
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房间设施齐全、乾净，没有味道，大厅的巨型鱼缸非常醒目！预订后就会安排管家，曲管家服务特别好，我们带孩子参加舞蹈比赛，晚上10多到的酒店，曲管家还在等我们，入住前发定位，入住中安排延后退房，因为化粧的房间就在我们旁边，曲管家怕吵我们还特意问我们要不要调换，特别贴心！
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Guest: Guest （家庭旅游）
Time: 2025-12-01 00:00
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这次是带孩子来参加比赛，预订了国测酒店。从预订成功的那一刻起，全是惊喜和贴心服务。首先是酒店服务管家曲振宇，周到细致的服务，提前给了我们酒店位置，并且专门录制视频，方便我们找到比赛的场地，非常清晰，一目了然。房间也帮我们做了升级，房间乾净整洁，舒适温馨。知道我们带孩子比赛，体谅到孩子的辛苦，还帮我们延迟退房，方便孩子洗漱；其次是酒店的早餐，食材丰富新鲜，口味也非常适合。中餐厅的饭菜价格合理，味道也不错；最后説説酒店环境，由于时间有限，我们在酒店闲逛了一圈，娱乐休闲设施齐全，价格也非常合理，非常值得再次入住！总之非常感谢接待我的管家曲振宇以及每一位工作人员的热情服务，期待我们再次见面！
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Guest: Guest （其他）
Time: 2025-12-01 00:00
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孩子在这个酒店参加比赛，方便休息住在了这，地下地上停车都很方便，孩子喜欢大堂的鱼，接待的管家-曲振宇了解到是孩子比赛，细心的我们延时了退房，让孩子比赛后有时间休息！非常不错，离机场也很近，以后有需要的话还会选择这里！
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Guest: Guest （家庭旅游）
Time: 2025-12-01 00:00
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感谢酒店为我们此行带来的安心与惊喜。
房间洁净明亮，床品柔软舒适，隔音很好，让我们能安然入睡、饱满醒来。孩子特别喜欢泳池，一次“包场”游玩，成了她此行中独有的记忆。
尤其要感谢管家曲振宇先生。我们带孩子来参赛，他提前录制了清晰的赛场路线视频，连注意事项都一一叮嘱。这份细致的关怀，大大缓解了我们的陌生与焦虑，心里特别温暖。
一家酒店的用心，不仅在于设施，更在于如何守护客人的日常。很幸运在这里，我们同时得到了。
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Guest: Guest （家庭旅游）
Time: 2025-12-01 00:00
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第二次住这个酒店??了，酒店设施完善，服务也好，虽然酒店有年头儿了，但房间还是很乾净，细节注意得也很好。整个酒店的服务人员都有一种向上的劲头，面带微笑，就服务行业不能丧，你潮气蓬勃的给客人带来的也是良好的印象。特别感谢曲振宇老师，细致周到专业负责，很赞，而且这家酒店离机场也很近，不管去哪儿都很方便。
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Guest: Guest （Family）
Time: 2025-11-01 00:00
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I have stayed at this hotel a night. I have contacted with someone and talked for 9 minutes about scheduled a shuttle bus with the phone number at Trip.com a day ago we arrived.
But there was happened several things as shown below,
1. There was no one were waiting for us at the Arrival area of the airport.
2. Then we find the information desk of the Beijing Capital International airport to ask her to call to the hotel. The phone number was the same number was talking yesterday. But the reception of that hotel was now nothing about we are arriving and told her that the shuttle bus after 8:00 PM will be 100 RMB.
3. I was confused and cached taxi, so it was only 20 RMB distance. Also the taxi driver was trying to have more money. So I gave him 30 RMB.
4. The reception of that hotel was completely nothing understand in English and seemed have no possibility to discuss about this happen. Also didn't explain us anything about breakfast time, wifi password, dining places, working time of swimming pool and sauna, also shuttle bus to the airport.
5. We have arrived at 8:30 PM, and we needed to have dinner and asked a guy from hotel about where to find restaurant and he called us a taxi and told us will be call a taxi for us, so we changed our Wechat addresses. Then the guy wrote us to catch a taxi yourselves from the street. Then restaurants cashier said no to us to call a taxi.
6. So we go out and show the hotel address to several taxies, but no one knows that address. So we walked and luckily asked a taxi who tried hard to find the hotel address and found it after long time find thought applications. But the taxi asked us much more money to take us to the hotel. But that was only 10 min drive distance.
7. I called to the room service which is pushed 0 from room phone, and a lady who was speaking in English said their manager will contact me back when I told her about shuttle bus didn't arrive. Then there are no ones contacted me back.
8. I have talked with another guy who was speaking English when I get my room, with a phone of the guy who let us to our room, he said that the swimming pool and massage will be start at 10:00 AM in the morning, but it was opened 8:00 AM when I come to the swimming pool and SPA. So I wondered why customer service of this hotel working so poor.
But the hotel and room was nice, but the customer service is so poor seemed for me.
I just wanted to write about this for other hotel guests to be careful.
Thanks,
Best regards,
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Guest: Guest （Couple）
Time: 2025-10-01 00:00
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Very nice hotel, the room is big and clean. Also, the receptionist named Aria, she is nice and very helpful. We are so appreciate her service.
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Guest: Guest （Business traveler）
Time: 2025-09-01 00:00
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超级好 敢説是北京最好最舒服最乾净服务最好的酒店 性价比超级高 面积很大 很空旷。 早餐好吃又多又乾净 还有巨大泳池 健身房spa很好。 管家非常负责。 详细介绍 顾问！ 住得很舒心
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Guest: Guest （Family）
Time: 2025-09-01 00:00
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设施很新 酒店服务很不错 早餐选择很多 送机服务很不错 会考虑再次入住
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Guest: Guest （Family）
Time: 2025-08-01 00:00
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隐藏的遛娃圣地。希望酒店能多推出几款性价比高的套餐，不同房型+多种小童娱乐项目组合。
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