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Member: Meitrip guest （Family）
Pubdate:2026/01/01 00:00
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Jude!!
He was very kind and helpful! I was touched to receive perfect service such as taxi, luggage care, etc. It's my first visit to Waldorf, and I will come back when I visit Shanghai next time
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Member: Meitrip guest （Couple）
Pubdate:2026/01/01 00:00
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这次到上海选择了外滩华尔道夫酒店，因为位置很棒，到周边的景点都很近，服务也都很不错，尤其是jude brin bruce热情周到有礼貌
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Member: Meitrip guest （Solo traveler）
Pubdate:2026/01/01 00:00
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This stay has truly redefined luxury service for me, thanks in large part to our dedicated concierge, Danny,Echole,Eva. Their professionalism and keen attention to detail were evident from the moment we arrived, ensuring every aspect of our visit was seamless. The Waldorf Astoria Shanghai has set a new benchmark for personalized hospitality in my travels.
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Member: Meitrip guest （Traveling with friends）
Pubdate:2026/01/01 00:00
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Coco ,Yulia,Katrina , our personal concierge, was the epitome of grace under pressure. Their handled our numerous requests—from complex dinner reservations to last-minute itinerary changes—with such calm efficiency and a warm smile. It felt like having a trusted personal assistant in Shanghai, making what could have been a stressful trip incredibly smooth and enjoyable.
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Member: Meitrip guest （Traveling with friends）
Pubdate:2026/01/01 00:00
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I would like to sincerely commend Jude from the concierge team at Waldorf Astoria for his exceptional service.
Despite it being 12am, Jude was incredibly helpful and proactive in assisting me with a parcel that was mistakenly sent to the wrong address. His willingness to help at such a late hour, coupled with his calm and professional attitude, truly reflects the high standards of service associated with Waldorf Astoria.
Please extend my heartfelt thanks to Jude — his dedication did not go unnoticed and made a stressful situation much easier to manage.
我想特别表扬 Waldorf Astoria 礼宾部的 Jude。
尽管已是凌晨12点，他仍非常耐心并主动协助我处理寄错地址的包裹，服务专业又贴心。这样的敬业精神让我深受感动，也充分体现了贵酒店一贯的高水准服务。
The other team members in the concierge department also did a helpful job with our baggage. It’s just unfortunate that I can’t have my ******* food delivery sent by the hotel staff directly to my room. This was inconvenient but I understand the food and hygiene aspects that they uphold. Generally, a pleasant stay with best location. The bund view is just too awesome!
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Waldorf Astoria Shanghai on the Bund
