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Member: Meitrip guest (Couple)
Pubdate:2026/01/01 00:00
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We went there for our anniversary and the staff were so nice, they decorated the room for us and offered us a free cake and a box of chocolate.
As the weather was dry, we asked Luigi, a member of staff, for some more body cream and bottled water. He then offered us extra body cream and bottled water promptly.
The room was very clean and there wasn't a single dust on the floor.
If we visit Shanghai again, we'll stay here again for sure.
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Member: Meitrip guest (商务旅客)
Pubdate:2026/01/01 00:00
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房间整洁视野开阔,一线江景。
行政酒廊环境很好,Thomas小哥服务热情周到,主动帮忙解决问题。
单人行政礼遇: 免费洗衣服务超赞,出差过程中感觉很好。
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Member: Meitrip guest (与好友旅游)
Pubdate:2026/01/01 00:00
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酒店位置一线江景,前厅部副经理Carson服务非常周到,还安排了房间免费升级,18楼View很好,房间宽敞,床品也舒适,入住体验很好。下午茶和很精致,味道不错??
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Member: Meitrip guest (商务旅客)
Pubdate:2026/01/01 00:00
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非常满意的住宿体验,很喜欢浴盐和配的清柚味香皂,开夜床服务也做的很到位,走的时候有安排送行,服务很周到。前台Neeko小姐姐很有亲和力,介绍很细致。非常满意。
唯一可能有点缺点的是早餐。餐厅想兼顾中西,但是既没有西式的烟燻三文鱼,也没有想在上海吃的蟹黄汤包,有点可惜吧
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Member: Meitrip guest (家庭旅游)
Pubdate:2026/01/01 00:00
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上海浦东文华东方酒店的入住体验远超预期,尤其要特别感谢前台员工Wenbo的出色服务。他不仅专业高效,更以真诚的关怀让人倍感温暖。
办理入住时,他细心察觉到我们对行程尚不熟悉,便主动提供了一份手写标注的周边交通与餐饮建议,并提前为我们升级了能看到江景的房间,説是希望我们能更享受上海的夜晚。次日清晨,他特意询问同行的孩子是否需要小童浴袍和拖鞋,这种无需提醒的周到,真正体现了东方待客之道的精髓。
Wenbo的服务超越了流程,充满了对“人”本身的尊重与关照,让我们感受到这不仅仅是一家奢华酒店,更是一个有温度的港湾。文华东方“传奇服务”之名,在他身上得到了最生动的诠释。
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