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Member: Meitrip guest （Couple）
Pubdate:2026/01/01 00:00
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谢谢Ella的服务，这次入住体验感特别好，Ella很有耐心亲和力，服务也非常贴心尽心，安排的房间也很满意，晚上直接从房间就能看到超绝江景～给这次短暂旅行留下了超棒的回忆，谢谢Ella～
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Member: Meitrip guest （Family）
Pubdate:2026/01/01 00:00
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The hotel service is general thoughtful. We asked for medicated oil as my mum was not feeling well, but there wasn't one available. Instead of just saying no, the customer service offered to send us oil essence that would help to improve headaches and stress. And this really helped my mum to feel and sleep better.
F&B service staff at Elements and Chinese restaurant were attentive and competent. Generally, we did enjoy our stay in this hotel. Pillows are comfortable and housekeeping always did a thorough job everyday. Views from our rooms are nice and we could see the light up at 6pm everyday.
Check-in service could be improved. We had never been kept waiting to check-in before as every hotel we went to made sure the guests don't wait for too long. After waiting in the line for 30mins, I observed that the front desk needs to input alot of information for each guest. Maybe more efficient system and better process flow would help the staff and have less customers complaining. Everyone around was were dismayed by the waiting time. Note that whenever travellers arrive to check in, most are tired and burdened with baggage and want to settle down as soon as possible. Last thing we want is to queue for a long time to check in.
Having mentioned that, I would like to give credit to the front desk staff. Despite the pressure from the sounds of grumpy guests waiting in the line, they still handled each guest professionally and attending to all the enquiries patiently. This is not easy.
Also, your porter service could be improved also. There are more people standing at the concierge counter indoors, and usually only 1 outside. Which is something I don't understand. During our 4-day stay here, no one helped us at all. Even when we checked out, it was our driver who helped us with our bags. The bell boy chose to help another car who was checking in. Usually we tip bell boy but we had no chance to tip at all here.
The corridor to the rooms are mostly carpeted so it is really difficult to drag our luggage. The lifts are spread out along two long rows and I have seen a lady dragging her luggage from one lift to the next lift, and then to the next one cursing because she could not reach each lift in time before the door closed. We felt tired too through our stay here, turning 360 degrees to look out for lift doors opening.
We do recommend the hotel for a guaranteed comfortable stay here as it is near to many major shopping malls and attractions and restaurants.
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Member: Meitrip guest （Business traveler）
Pubdate:2026/01/01 00:00
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环境很好很乾净，配套也很好，有游泳池出行也方便不错，每次到上海出差都是住这个凯宾斯基。
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Member: Meitrip guest （Traveling with friends）
Pubdate:2026/01/01 00:00
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説实话，比起北京的凯宾斯基来还是差距不小的。洗手池有一个里面有明显裂痕，衞生间里反味现象严重。
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Member: Meitrip guest （家庭旅游）
Pubdate:2026/01/01 00:00
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不愧是国际化大城市，充分让你了解崇洋媚外的真正境界。
入住前对房间安静，尽量高层的要求是直接无视的，白皮住到高层那一定是巧合吧。
一进门扑面而来的发霉腐臭的味道，直接带你领略三百年前巴黎满街排泄物的感觉。
服务人员对国人的冷眼，与对白皮的谄媚，彷佛带你到了曼哈顿市中心。服务员一句句的morning. Can i help yue ser,have a good day，一度让我以为招的都是ABC，直到服务员对我来了句，餐具自取。
早餐只要是白皮，就算带着的孩子20岁了也是免费放行。但中文的孩子就得拦下来付额外的钱，定价彷佛伦敦大学的水硕文凭。
迷你吧的定价，定睛一看，这不是美元定价么，还贴心的给你换算成人民币，直接让人忘记，这是个**外卖15分钟送达的东方大国。
除湿是无效的，玻璃门是关不上的，水龙头是拧不动的，江景是残疾的，隔音是不存在的。
住那么多酒店，一般从来不写评价。奈何体验实在太差，酒店人员居然还来要好评。只能请大家做好功课，多多对比
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Grand Kempinski Hotel Shanghai
