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Guest: Guest user （家庭旅游）
Time: 2024-10-01 00:00
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这间酒店连接万丰?海岸城，都系今年开幕，设施新净，自己揸车嚟，停车又方便，车位充足。?房间设施设备齐全，卫生乾净，前台职员Mia和Ellis服务亲切友善，?留下深刻印象。入住後，每次遇到酒店职员，他们均会友善打招呼?。?精美自助餐早餐，一路睇风景，?一路食，心情都好啲?????整体呢间酒店值得推介?
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Guest: Guest user （商务旅客）
Time: 2024-10-01 00:00
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房间宽敞明亮，设施齐全，衞生乾净。前台在29楼，电梯可直达，工作人员态度都很好，酒店连通万丰海岸城商场，吃喝很方便。酒店机器人只有一个，高峯期点外卖送到酒店会等得比较久（我点2次，分别在外卖送到酒店前台後等了12min和27min）。交通便利，到地铁马安山站步行10-12min（步行路线会有一丢丢灰，因为周边有楼盘正在动工）。
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Guest: Guest user （Couples）
Time: 2024-09-01 00:00
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Great location with a shopping connected. Clean and new. Worth every dollar.
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Guest: Guest user （Business travelers）
Time: 2024-09-01 00:00
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Very good the waiter Chris is very professional
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Guest: Guest user （Business travelers）
Time: 2024-09-01 00:00
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I loved this place! So comfy and good located and I had a good breakfast the gym was nice! Everything was perfect
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Guest: Guest user （与好友旅游）
Time: 2024-09-01 00:00
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环境：特别喜欢酒店的宁静氛围，又靠近大型商场，静中带旺，吃饭购物都十分方便。又可以慢慢享受一下周末假期，与朋友一起共度欢乐时光。
设施：酒店的健身房设备齐全，一步出房间走几步便到。
卫生：酒店装修风格简洁大方，舒适卫生。
服务：前台工作人员态度亲切有礼。
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Guest: Guest user （Business travelers）
Time: 2024-08-01 00:00
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Great customer service! The front desk receptionist - Nini Lou is so professional and friendly, highly recommend!
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Guest: Guest user （Couples）
Time: 2024-08-01 00:00
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The hotel is very nice and modern. The only downside is the hotel is a bit far away from railway station.
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Guest: Guest user （Business travelers）
Time: 2024-07-01 00:00
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Location - The hotel is located in an old industrial town, surrounded by factories. The area is far from picturesque, with the constant noise and unsightly views of industrial activity. This is not a suitable location for anyone seeking a peaceful or aesthetically pleasing environment. However, the opening of the new shopping mall should be a welcome relief for future travelers looking for something decent to eat, providing a much-needed option in an otherwise dismal location.
Cleaniness -The rooms were decently clean, and common areas were well-kept and tidy. Housekeeping did a commendable job ensuring a clean and comfortable stay. Much improvements could be made in a few areas, but overall, the cleanliness was acceptable for a New hotel.
Service - The overall service was great, with a special shout-out to Nini, Jensen, and Tom for their exceptional A+++++ service. Their attentiveness, professionalism, and genuinely friendly attitude made a significant difference, turning my otherwise nightmarish stay into a more manageable experience.
Facilities - I booked this hotel expecting the high standards associated with the Marriott brand. While I was excited about a room on the 28th floor of a new glass building, promising fantastic views, the reality was disappointing. The glass facade surrounding the room caused it to become unbearably hot, despite setting the A/C to 18 degrees Celsius and blasting it at full speed. This issue suggests a significant oversight from management during the renovation process.
One of the most frustrating aspects of my stay was the bathroom shower. Firstly, the water pressure was so low that it barely provided a decent, clean shower experience! Despite changing rooms three times, the water pressure remained the same. The hotel’s engineering department’s excuse that the water pressure set to Marriott’s “specifications” was deeply disappointing and unacceptable. I've stayed in hundreds of hotel in over 39 countries and have never heard such a ridiculous excuse!
Secondly, the marble bench intended for guests to sit and enjoy a spa-like rain shower was poorly designed and excessively small as shown in the photos. I bruised my back so badly on the sharp steel handle when standing up that I alomost slipped on the wet floor ! I wish this had happened in the US so that I could have sued Marriott. Even after such a horrific experience in a supposedly world-class hotel brand, the management did not offer anything to compensate for the inconvenience and discomfort caused. Never staying in this hotel ever again!!!
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