Response: Dear Valued Guest,Thank you very much for your wonderful rating. We are delighted to know that you enjoyed your three-night stay with us and had a great experience overall.We truly appreciate your support and look forward to welcoming you back again in the future.Kind regards,Royal Orchid Sheraton Riverside Hotel Bangkok
Response: Dear Valued Guest,Thank you very much for your wonderful rating and for sharing your detailed feedback with us.We sincerely apologize that the room view and the housekeeping replenishment during your stay did not fully meet your expectations. Please accept our apologies for the inconvenience caused, as guest comfort and attention to detail are very important to us.At the same time, we are delighted to hear that you appreciated our convenient location opposite ICONSIAM, the shuttle boat service, and the warm hospitality provided by our team. Your kind words about our service truly mean a great deal to us.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Kind regards,Royal Orchid Sheraton Riverside Hotel Bangkok
Response: Hi Lorna,Thank you so much for your kind review! We’re delighted to hear our team made you feel welcome and well taken care of. It’s wonderful to know you enjoyed the room size and that amazing view of the Empire State Building, it really is something special. We’re also so glad our location worked perfectly for your stay. We truly appreciate your feedback and can’t wait to welcome you back again!