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Time: 2025-10-01 00:00
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成都温泉皇冠假日酒店太值了！位置便利，地铁自驾都方便，前台服务热情高效，入住超丝滑。
重点夸天然温泉，四十多个特色泡池任选，泡完浑身舒畅。客房宽敞整洁，床品柔软隔音好，清晨还能赏河景。自助早餐中西品类全，现煮麪条超香。
工作人员全程贴心，不管是情侣度假还是家庭出游都超合适，强烈推荐！
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Guest: Guest （Couple）
Time: 2025-10-01 00:00
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Service gave wrong information regarding already booked / included spa services - complimentary fruit basked only arrived after complaints
A singular butler robot is taking care of all the food deliveries for a huge hotel with 6 elevators. After the food arrived in the hotel lobby, it took from 30 minutes up to 3 hours to get delivered to the room.
Why don’t they send a person to deliver food? Or at least call the room to inform that food was brought, so we could have picked it up ourselves?
I am severely disappointed with the level of service for a 5 star hotel.
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Guest: Guest （家庭旅游）
Time: 2025-10-01 00:00
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国庆节的小getaway，房间很大且舒适，周边很热闹吃饭也方便，楼下就是可以泡温泉的地方，环境和设施很乾净很适合带上小朋友一起玩
特别感谢前台办理入住cici小刘的热情服务，还会再来
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Guest: Guest （Solo traveler）
Time: 2025-09-01 00:00
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本来只是常规入住，却被前台小董的专业和贴心打动，不管是临时需求还是日常谘询，都能快速妥善解决，全程体验感拉满，这才是高端酒店该有的服务水准！
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Guest: Guest （Family）
Time: 2025-08-01 00:00
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暑假带娃到成都玩，到温江就选了这家。室外玩水有温泉泡池，夏季人也不多。室内玩水有泳池。皇冠假日早餐一如既往的丰盛，房间床品一如既往的舒适，夜间客房还送了例汤和小吃，点赞！酒店附近有临河步道，晚餐后去散步惬意极了。周围也有商场和美食。离店后，前台小屈还帮我热情的解决了很多售后的问题！下次到温江还住这里。
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Guest: Guest （Business traveler）
Time: 2025-08-01 00:00
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the hotel staff is very attentive and helpful
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Guest: Guest （Couple）
Time: 2025-04-01 00:00
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We chose this hotel because it is the nicest hotel near where my family lived. Normally we expect a 5-star hotel to have competent English speakers, decent in-room dining options, concierge service, and more. The rooms were nice enough and very spacious, but the service was some of the worst I have ever experienced.
1. If you order food delivery from outside the hotel, instead of having a robot or person bring it to your door like in every single other hotel (even 3-star ones in China), they require the delivery rider to place it in the ******* lockers OUTSIDE of the hotel, which is quite a far walk from the rooms given the size of the building. When pressed on the reason why this is the case, they insisted it was due to "food safety" reasons. Apparently literally every other hotel in China doesn't have problems with "food safety".
2. The room service is awful. Given they refuse to bring any food delivery to your door, one would expect that the in-room dining experience would be good. In fact, it is once again some of the worst room service we have ever had. Despite there being multiple nice restaurants in the Hotel, none of them are allowed to send food up to the rooms. The room service menu is limited to a pathetic selection of 6 menu items. Even this awful selection is not always in stock, and there was one instance where they only had a single menu item. Not to mention it tastes bad and is expensive. A single dish costs close to 70RMB!
3. Barely anyone in this hotel speaks English. That was fine for me since I speak fluent Chinese, but my partner cannot. Multiple times when we had issues, they promised they would send someone up who spoke English. For example, my partner had to order room service themselves and they were redirected across 4 different people, NONE of whom could speak English. I then called from outside the hotel asking them what the problem was, and they promised they would send someone up who spoke English, then proceeded to send someone who spoke NO english!
Taking into account the price, mediocre location, and above all abysmal service, save your money and book somewhere else. JW Marriott is the same price and doesn't have these problems, and I assume the same for other luxury hotels in Chengdu.
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Guest: Guest （Business traveler）
Time: 2024-10-01 00:00
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Hotel is very beautiful , new condition, spacious, good location. Room is large and comfortable. Highly recommended
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Guest: Guest （Business traveler）
Time: 2023-10-01 00:00
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Cici did a great jop
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Guest: 会员7150 （商务出差）
Time: 2022-09-09 11:10
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酒店环境不错，位置很便捷，设施配置齐全，房间隔音效果很好，卫生打扫的很干净，清扫也很及时，服务态度比较好，整体入住感觉还不错
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