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Guest: Guest （家庭旅游）
Time: 2025-12-01 00:00
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希望可以改善自动check in机，因为在check in 完成的时候，那Receipt没有从机器出来，导致只知道房号，可是不知道那一层楼层，去问工作人员，工作人员就只会给号码等排队去询问，但是又要排到很久，明明只是要知道那个楼层上去就好了，可是还要搞得那么麻烦。
给一点意见 :
如果能的话改善一下，明明check in就有写房号，但是不会顺便连楼层也放进去system,最起码receipt纸完了，我们客人还可以用手机拍一下来，这样就不会那么麻烦了。
不然就让我们输入email 把receipt send 进email 然后放QR code 给我们自己 scan。
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Guest: Guest （情侣）
Time: 2025-11-01 00:00
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大致上酒店都ok
不过衞生可以改善就更好了
方便的确很方便
去游乐场，**，还是吃东西，都不会远
而且check in check out也方便
有机会还会去
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Guest: Guest （家庭旅游）
Time: 2025-11-01 00:00
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整体不错的体验，我们也有进习房间升级，多付了一些钱，巍峨的是有景物可以看
户外游戏也不错，还有一些游乐设施没有开放 了，有些可惜。
云顶自助早餐也不错，选择性多，是一个选择。
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Guest: Guest （情侣）
Time: 2025-10-01 00:00
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This hotel was a terrible experience. Sure, it’s cheap—but only if you don’t mind bad service and poorly maintained rooms.
First, we made sure at the self check-in machine not to select a twin room, as we wanted a double bed. The first room (7722) we were given, to our shock, was a twin room, plus the shower didn’t work properly—the water was either scalding hot or freezing cold, with no way to adjust it.
Then, they moved us to room 13703, hoping it would be better—but the shower had the exact same issue. It seems like the whole tower 1 has problems with water temperature. We had to wait for a very long time for maintenance, who got stuck in the lift for an hour. The receptionist offered no help and just told us to wait
When the maintenance person finally arrived, he changed the showerhead, which obviously didn’t fix the water problem. After wasting an hour waiting for this, we were forced to change rooms again.
The service was completely nonexistent. No apology, no explanation, nothing. We wasted half a day dealing with this. The whole experience was just awful, especially compared to my previous stays at this hotel, which had no issues.
To make matters worse, the room change process was completely disorganized. We specifically requested a double bed the first time, and okay.. they changed it ofr us—but the second time, the receptionist just switched the room without ensuring it had a double bed. This level of service—or lack thereof—is unacceptable. Even if this hotel has the most rooms in the world, but their rooms are all poorly maintained and their staff have no service. No wonder its only rated 1 or 2 stars.
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Guest: Guest （情侣）
Time: 2025-10-01 00:00
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Check in took about 2 hours. Booked under Trip (3rd party) can’t check in using kiosk. I asked the officer and he gave me Q number for counter. Waited for 90 pax. When reach counter the lady mentioned need to pay RM15 for counter check in.She mentioned I supposed need to go to kiosk check in assistant. But the officer at the first place didn’t mention this. The instruction is very messy. Hope Genting can improve this and give a clearer instruction.
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Guest: Guest （家庭旅游）
Time: 2025-09-01 00:00
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Room was very small, staffs were not helpful at all. Very rude. Rich dad restaurant bangladeshi staff prepare food without gloves and mask. Washed metal which he took in e sink, and washed under running water without soap and was stirring the omelette for nasi pataya. Very disgusting. Other than that everything was gd.
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Guest: 会员8014 （其他）
Time: 2017-08-28 16:30
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酒店挺好的，我们入住的时候前台还给了小点心，服务挺周到的，酒店的自助餐也不错，值得去吃，价格合理，入住的客人还有优惠。值得大家信赖！
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Guest: 会员9118 （其他）
Time: 2017-08-08 01:10
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是在一家KTV上面，有点吵。电梯共用出入人有点杂。
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Guest: 会员4245 （商务出差）
Time: 2017-08-03 14:41
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服务比较好，周边环境稍有不足，白天有些嘈杂，晚上还是比较安静。性价比高，推荐。
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Guest: 会员1031 （其他）
Time: 2017-08-03 14:26
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酒店在一条弄堂里，楼下是咖吧，房间还蛮宽敞，不错吧
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