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Guest: Guest user （家庭旅游）
Time: 2025-08-01 00:00
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房间很干净，没有任何异味，房间设施新，酒店用的产品味道特别香，不是很喜欢。交通方便，离杭州东站也不算太远，打车过去20分钟左右，20多块钱，离京杭大运河景区也很近，地铁可达。周围美食众多，吃不过来。
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Guest: Guest user （家庭旅游）
Time: 2025-08-01 00:00
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步行到杭州电竞中心只需要几分钟，房间非常宽敞明亮，视野开阔。周围银泰百货和新天地商场都步行可至
前台和餐厅工作人员服务非常热情，周到细致。二楼的早餐内容丰富，尤其有各种中式点心，晚饭自助餐有各种海鲜和烤肉，价廉物美。
外卖有可爱的絮絮叨叨的机器人送到房间，十分方便。
健身房非常好，专业水准。
如果下次再看电竞，这里还是不二选择
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Guest: Guest user （商务旅客）
Time: 2025-07-01 00:00
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前台小郑和浩服务挺好的 房间干净整洁 尤其床特别特别特别的大！离新天地太阳剧场很近，如果来这里看演出是不二之选的酒店。楼上就是餐厅，用餐也十分方便
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Guest: Guest user （与好友旅游）
Time: 2025-06-01 00:00
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这次入住体验超棒！前台小耿和雯雯服务热情又贴心，办理入住时主动介绍周边景点和美食，还细心提醒注意事项。得知我行程赶，特意提前准备好发票。全程笑容满面，耐心解答问题，让人倍感温暖。有这样专业又暖心的员工，酒店细节服务也一定不会差，下次还会选择这里！
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Guest: Guest user （Business traveler）
Time: 2025-04-01 00:00
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Good location. The room is vey clean and spacious.
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Guest: Guest user （Solo traveler）
Time: 2025-03-01 00:00
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I have stayed at this hotel many times. I enjoy the large soaking tub. The staff is always very helpful. The breakfast buffet has a large variety food to choose from and the evening seafood buffet is also quite good.
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Guest: Guest user （Solo traveler）
Time: 2025-02-01 00:00
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I had a wonderful time here , very clean and good service
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Guest: Guest user （Traveling with friends）
Time: 2024-12-01 00:00
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The hotel is ideally located to watch the Cirque du Soleil X Show. The staff are friendly and helpful. We enjoyed a complimentary Chinese tea. There was a problem with the heating system in our room and they immediately gave us another room.
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Guest: Guest user （Couple）
Time: 2024-11-01 00:00
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Amazing hotel as always. Need to sort the deposit situation very confusing.
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Guest: Guest user （Business traveler）
Time: 2024-11-01 00:00
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The room is very hot with the air condition the lower set is 28 degree and outside temperature is 16 degree. We complain to reception and they just put a fan in our room. If need to using fan in room why we choose for 5 star hotel with expensive price, better stay at 3 star hotel.
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