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Time: 2025-08-01 00:00
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区位优势显着：地处西湖核心区，步行可达断桥、湖滨商圈，近主干道，对接客户、参会或休憩均便捷，大幅节省通勤时间；中式建筑兼具大气与私密，适配商务形象与休憩需求。
前厅部小伊服务专业：入住即结合温州籍贯推荐清淡餐食，贴合商务宴请 / 简餐需求；提及采购特产时，快速整理清单并协调优惠，减少非工作事务耗时，服务预判性强。
客房适配商务标准：空间宽敞可临时办公，卫生规范无死角；床垫科学调校护腰，静音空调控温稳定，保障睡眠与加班舒适度。
早餐兼顾营养与效率：含杭州特色与清淡餐品，现做保口感，取餐动线优，适配紧凑日程。
综合来看，酒店兼具老牌规范与细节服务，后续杭州商务差旅、客户接待将优先选择。
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Guest: Guest user （商务旅客）
Time: 2025-08-01 00:00
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位置：
出差 带了小朋友
选择上城区 西湖附近
方便 高峰期堵
公共环境：
酒店蛮旧 公共空间过得去
早餐厅户外座位好看
设施和餐食：
泳池有 条件一般
早餐餐厅 种类丰富 食材新鲜 补充和收拾及时 服务人性
房间和房间之间间隔合理 走廊内铺着地毯 房间内隔音好
服务：
酒店整体服务算得上优秀
所有一线接待和服务人员 友善 迅速 ?主动
特别表扬：
帮忙调整房间和实时沟通需求的 青翰
早餐厅 盼盼 亚蒙
礼宾部 培训生小贺（另8/24下午当班的中年男士 戴眼镜 非常专业 友善 高效）
房间内部：
1）床垫枕头被褥 舒适
2）遮光好
【其他非常老旧】
1）浴缸超级老
2）台灯罩是歪的 一震桌面就会闪
【客房打扫不满意】
1）洗澡时粘在墙壁上的头发没有清理
2）?外卖盒 饮料 水杯里没喝完的牛奶等 放了两天也没收（也没人问）
3）通常清扫后会把衣服个人物品整理整齐 这里完全没有啊
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Guest: Guest user （Business traveler）
Time: 2025-07-01 00:00
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Certainty not a 5 stars hotel
Very old building with very small rooms and ridiculous equipment
Staff just doing their job without smiling and kindness
The location is 15 walking minutes from the west lake
The breakfast is poor quality
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Guest: Guest user （Family）
Time: 2025-06-01 00:00
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Amazing and very good service
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Guest: Guest user （Business traveler）
Time: 2025-05-01 00:00
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Perfect hotel, clean and good location. Thank you so much for the hospitality Jasmine!!!
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Guest: Guest user （Family）
Time: 2025-04-01 00:00
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The hotel is in a very good location, just nearby the West Lake, 延安路shopping district and next to the 龙翔桥mrt station. Very convenient. As for well known eateries 外婆家, 杭州饭店,知味观 are all nearby.
The front desk staff are friendly and helpful especially 韩仔牛先生who was very helpful when we required assistance. The housekeeping staff are attentive too as to our request.
We had a very pleasant stay for the 3 nights and would recommend this hotel to friends and family.
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Guest: Guest user （Couple）
Time: 2025-04-01 00:00
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Old style hotel, very grand foyer, very helpful staff, breakfast is fine but not elaborate, walk to west Lake easily, metro is on the street, has everything you need, I was looking forward to the swimming pool unfortunately it doesn't open until July
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Guest: Guest user （Couple）
Time: 2025-04-01 00:00
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Nice room ,nice restaurant and location only didi cannot drive straight into the hotel alway full
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Guest: Guest user （Family）
Time: 2025-03-01 00:00
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Very good hotel in Hangzhou. The reception staff Mark is very excellent, thank you for good service.
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Guest: Guest user （Couple）
Time: 2025-03-01 00:00
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'The shakalaka was very enjoyable. We would recommend the cookies to everyone who visits this wonderful hotel.
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