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Guest: Guest （Family）
Time: 2026-01-01 00:00
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Everything is within expectation with room cleanliness, size. Front office is best service of hotel. But the breakfast is very poor selection and non service.
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Guest: Guest （独自旅游）
Time: 2026-01-01 00:00
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住的非常好，入住时碰到了热情的Lily，入住期间有任何需求也都是第一时间响应，非常满意的住宿。房间也非常的整洁，打扫房间非常认真。下次还会再来
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Guest: Guest （Family）
Time: 2025-12-01 00:00
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We got 2 very spacious deluxe suites at an attractive rate for the four of us.Eventhough the rooms look dated but they are comfy nevertheless. The only issue is the bathroom shower area which does not drain well hence causing flooding in the whole bathroom..I think its the design of the shower floor trap tile that needs to change as the current makeshift tile cover only blocks the flow of water.They can always replace it with a proper floor trap tile which drains.
Housekeeping need to give attention to the towels provided as eye lashes of old guests are found on one of the "new" towers(see pix).Also toilet amenities are not consistently replaced.
Still,this is a nice & value for money premium hotel to stay for families due to its relatively quiet neighbourhood plus its within walking distance to the shopping district of Ch'ng An
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Guest: Guest （Family）
Time: 2025-12-01 00:00
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Clean, comfortable and spacious. Perfect for family stay for a few days in SH. Excellent location in city center. Highly recommend.
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Guest: Guest （Family）
Time: 2025-12-01 00:00
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The hotel’s location is very good. It is about a 5-minute walk to a huge Starbucks, Nanjing West Road, the MRT station, and Wujiang Road, which has several nice bakeries and food options. This made getting around very convenient. There was also a 7-11 just across the road.
However, the Premier Two-Bedroom Suite was disappointing for the price paid. The rooms are rather small, especially the master bedroom, where there was not enough space to place or open any luggage. We had to keep our luggage in the living room instead.
The bathroom, particularly the shower area, looked very dated. The tiles appeared old and there was a musty smell, which was unpleasant. Another inconvenience was that the light switches were only on one side of the bed, making it very inconvenient to switch off the lights from the other side.
The kitchenette was also very small. Cutlery was stored in a drawer above the bin, which was not ideal, and there were no extra plates provided. The tiles looked old with visible cracks, and some of the drawers were faulty. Overall, the room did not feel premium and felt overpriced for what was offered. The hotel rooms clearly need a glow-up to match the Kempinski brand and the rates charged.
Additionally, the reception area was undergoing renovation, with no seating or waiting area. The pick-up and drop-off driveway is very narrow, only a small lane. When loading our luggage, we had to do so very quickly as other cars were waiting. The driveway would benefit from being more spacious.
While the location is excellent, the room condition, layout, and facilities did not meet expectations for a Premier suite.
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Guest: Guest （商务旅客）
Time: 2025-12-01 00:00
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住了很多次了，房间衞生和设施基本满意，早餐也是基本满意。服务态度还是有待提升。以后办事还是会选择住这里。
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Guest: Guest （独自旅游）
Time: 2025-12-01 00:00
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房间设施齐全，电磁炉，冰箱，洗衣机 ，胶囊咖啡机，房间都是套房，空间很大，有浴缸，淋浴，智能马桶，周边出行也很方便，前台服务人员 态度都很温柔
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Guest: Guest （商务旅客）
Time: 2025-12-01 00:00
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性价比高的上海住宿认准凯宾斯基全套房??
繁华地段的隐居佳选
位置十分心水????出门即达兴业太古滙及南京路商圈，南京西路地铁站乘车出行真是太方便了！住店客人还可以使用位于酒店三层的健身中心，缓解日常工作压力～
步行直达全城新地标——路易威登号??
客房自带景观飘窗，每个清晨都被温暖的日光唤醒??
最值得称赞的是凯宾斯基的管家服务，从入住的温馨提示到客房管家的贴心呵护，每个入住的日常都很开心??
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Guest: Guest （家庭旅游）
Time: 2025-12-01 00:00
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酒店地理位置优越，旁边就是太古滙，LV大游轮和亚洲最大的星巴克门店就在边上。停车100元/24小时内可以自由进出。服务也挺好的，特别是Lily小姐姐，服务超级nice，入住时间已经很晚了，还能及时送来被子和拖鞋等物品。
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Guest: Guest （家庭旅游）
Time: 2025-12-01 00:00
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定的是两卧室套房，可以入住四人。有餐桌，洗衣机和小的电磁炉。两个浴室比较方便，但设施太破旧。次卧的淋浴房内连放洗发水的架子都是坏的，只能摆地上。餐厅在装修，早餐只能在一个崇明餐馆用。健身是外包的，泳池超级小，18米长，外来人员也很多。毛巾拖鞋什么都不提供，完全不是五星级标准。
优点是服务还算好，特别餐厅的小伙子非常热情.
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