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Guest: Guest （Business traveler）
Time: 2025-09-01 00:00
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I recommend this hotel for business travellers. It's clean, comfortable and close to good amenities.
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Guest: Guest （其他）
Time: 2025-09-01 00:00
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服务:特别感谢??前台服务小蒋！能从客人的角度出发思考，在顾及酒店利益的同时找到处理问题的平衡点！
有这种服务意识超羣的员工，领班的培训做得很到位！让我对这家酒店的整体管理质量有了新的认识！
设施：虽然不是新的酒店，但是装修和设备都养护得很好！深色的木质装潢有一种低调的奢华！整体氛围轻奢又不失高雅！VR设备也让我体验了一把多纬度的立体视觉体验！
衞生：保洁都很负责，房间一尘不染，厕所也没有一点水渍，房间衞生打扫及时，星级水准的环境衞生。
环境：入住时间比较早，和前台提了要求，特意安排了个东湖公园景色的房间，居住过程相当惬意，向东的房间能招到清晨第一缕阳光！让身体一夜的休息获得一个缓慢唤醒的过程！
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Guest: Guest （情侣）
Time: 2025-08-01 00:00
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必须好好夸夸前台小罗！每次到店，他总能用特别亲切的笑容主动打招呼，让人瞬间觉得特别温暖。不管是谘询业务、办理手续，还是临时需要帮忙协调小事，她都特别有耐心，会把细节讲得清清楚楚，办事效率也超高，从不会让大家久等。
遇到有客人不熟悉流程时，他还会主动上前引导，全程态度热情又专业，不仅把前台工作处理得井井有条，还总能用贴心的服务化解各种小问题，有他在前台，真的让人特别放心，必须给他大大的赞！
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Guest: Guest （Couple）
Time: 2025-07-01 00:00
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Good view, good service, clean
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Guest: Guest （Business traveler）
Time: 2025-04-01 00:00
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Luxury hotel!The room is so clean.Good service attitude of staff.
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Guest: Guest （Family）
Time: 2025-04-01 00:00
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Overall were good
The service support was good and prompt
the breakfast was relatively poor, limitation of choice
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Guest: Guest （Couple）
Time: 2025-03-01 00:00
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No doubt about the loaction are excellent, situated next to a massive shopping mall. The Hotel can not say its bad, but i do feel a bit cosy and very business hotel. The in-room facilities was a bit out-dated in my opinion. Apart from that, the Hotel was really good overall. A bit pricy in my view.
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Guest: Guest （Business traveler）
Time: 2025-01-01 00:00
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Hotel was nice, good location (right next to mall). Thanks.
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Guest: Guest （Business traveler）
Time: 2025-01-01 00:00
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Very comfortable stay, helpful staff and clean rooms. Jie jie was very helpful.
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Guest: Guest （Solo traveler）
Time: 2024-05-01 00:00
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They gave me an upgrade on the room , it was large but i dont like it with carpet. Amenities and things in the bath were fine.
Inside the room, lights has an annoying feature of self turn-off after a short period of time. Maybe for green reason. Don’t think it is appropriate/nesccessary for a premise ran as four/five star hotel.
Also , that neighbourhood of Luo Wu was not worth these pricing. And the breakfast was little underwhelming. And the hospitality was little like security guard. They should definitely visit some international brand name to see how the experience is to be crafted.
Overall, the hardware was there but it definitely need more soul to be a guest worthy place.
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