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Guest: Guest user （Couples）
Time: 2025-03-01 00:00
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Great hotel with great staff especially Xiao Lan and Xiao Fang.
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Guest: Guest user （Couples）
Time: 2025-03-01 00:00
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I thoroughly enjoyed my stay at this beautiful hotel. The design of the rooms I found creative with a touch of Mediterranean vibes, very nice. We were upgraded to a bigger room, which was a nice added touch and we overlooked the beautiful pool area (especially stunning at night when it's all illuminated). The beach is less than a 10 minute walk away, and the entrance to the metro is a mere 5 mins. Breakfast was good, offering both western and Chinese. Staff were pleasant (although I'd suggest your staff in the breakfast area welcome dinners with more of a smile and a cheery welcome!??). Would definitely stay here again.
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Guest: Guest user （Family）
Time: 2025-03-01 00:00
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?????????? Such a Wonderful Stay – Comfort, Food, Everything Perfect!
We really, really enjoyed our time at this hotel! The vibe is so nice, like a peaceful resort but right in the middle of the city. Super convenient!
The Room – Oh my god, so big and beautiful! Very clean, bed so soft, and the design is modern but cozy. We feel like VIP because everything is so nice and spacious. Even the bathroom is luxury!
The Breakfast – Yummy! Every morning we excited to eat because so many choices. Fresh fruit, eggs, bread, local food also available. Coffee is strong and good – just how we like it! Really makes the day start happy.
The Location – Perfect lah! Easy to go anywhere, near to shops and places to visit. But inside the hotel, so quiet and relaxing. Best of both worlds!
The Staff – So friendly and helpful! Always smiling and ask if we need anything. They make us feel like family, not just guests.
Honestly, we don't want to leave! If you want a hotel that feels like a holiday, with big room, delicious food, and nice people – this is the one! We will come back for sure!
Superb!! 10/10????????????????????
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Guest: Guest user （Couples）
Time: 2025-01-01 00:00
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Really nice hotel, room was amazing. Kitty at front desk was really nice, even upgraded our room to provide us a better experience. Would for sure come back again next month or maybe tomorrow because of how nice it is, no seriously it is actually so nice to be here , thanks a lot kitty!
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Guest: Guest user （Family）
Time: 2025-01-01 00:00
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We had a great trip here! The staff were amazing! 小张 is so helpful and always friendly to us. Would definitely recommend to friends and look forward to coming back next time. Btw, the breakfast was great!
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Guest: Guest user （Solo travelers）
Time: 2024-11-01 00:00
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Very nice
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Guest: Guest user （Couples）
Time: 2024-11-01 00:00
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Hotel is nice with a good pool for the dameisha area but very overpriced. The price of the hotel is like a 5 star international brand but it doesn’t deliver like it is 5 start. The management and its owners need to really re consider their pricing and their training of staff.
Pros - hotel is new, nicely renovated, and they have hired a lot of staff who are putting in effort. Their towels are very fluffy and nice. Robe is soft, absorbent and high quality. the breakfast has some selection but the cooked items could be improved so it’s less dry but it is acceptable and not bad with a good coffee machine and some western cereal (ran out of cold milk but staff found some ) . Pool is large, clean and beautiful, (not deep) and not very chlorinated, the bar has drinks (but no food). Photography package is a good idea, but photographers needs more experience. Bathtub is pretty, has salts and loofah sponge. TV has a Chinese Netflix and western movies (but you have to know Chinese to read the selections) and it has a music selection too.
Toiletries included with a good the if travel size Colgate. Fridge had one sprite one coke two Thai brand sparkling water bottles and two water bottles. Two packets of tea available, and one pack of coffee concentrate. Generally everything was clean. Breakfast pictures are included because it was vague
Cons- BUT staff are inexperienced, too young, lack training, slow and inefficient. If they change this much money They need to hire staff that are experienced and have a details, thorough and careful training program. They need to have more managers to manage the operations and the staff to develop the necessary soft skills. The management seem unrealistic hiring many inexperienced staff trying to deliver 5 star service. It’s better to hire more older more experienced 5 star staff with hotel experience to guide the staff instead of hiring so many very very young inexperienced staff . Though the staff are sincere and put in their best efforts but it looks like this is their first job, and I don’t expect much from them. They’re slow, inefficient, and lost because of a lack of experience. Many of my requests were lost and required several follow reminders.
Even though I have used the new automated toilets but their toilet was difficult to use and not flushing (low water pressure) bathtub and shower are poorly designed (but look pretty) and are hard to use. Restaurant was unable to explain what their 399 set dinner was, and didn’t have any photos
Manager Zhou was very effective at trying to follow up and apologising. She was thoughtful and willing to listen. But upper management needs to change, and hire more managers, and develop a detailed training program (not just 1-2 days) but much longer and more ongoing. I’m afraid to ask if they can even speak English. Overall this hotel isn’t ready, overpriced and this should just be a soft launch, with discounted prices. If you’re gonna pay this much go to another real 5 star hotel, or only book their cheapest room. But if you really like swimming then it’s worth considering cause the pool is nice.
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Guest: Guest user （家庭旅游）
Time: 2024-11-01 00:00
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我很少点评，这酒店还是有点惊喜的，因为拍的是神秘惊喜房就如同开盲盒，店员很贴心看着我们是双胞胎免费升级了房间，房间的浴缸成了孩子玩耍的乐园，房间不算很大，乾净整洁，投影设备也是满足了孩子看动画片的氛围感。下午去海边玩耍，店里的大哥哥还送给孩子挖沙工具，孩子都非常开心的想多住一天。早餐也很丰盛，对於正宗的老广我只喜欢粥粉面饭，哈哈，肠粉还不错，对比周边的大排档，酒店的算算很可口的。还有套餐送的旅拍，还不错，晚安糖水孩子都很满意??。服务贴心，位置也安静。下次一定再来…
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Guest: Guest user （与好友旅游）
Time: 2024-11-01 00:00
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和闺蜜出游意外发现的宝藏酒店 离地铁口超近 有地下停车场 离奥特莱斯商场也非常近 性价比超高超级适合打卡拍照 整个酒店的风格建筑都很有艺术感 分分钟出片 酒店还有旅拍服务 价格也比较亲民 前台接待小姐姐很热情 房间很大 布置的很温馨 还很贴心准备了糖水 有专属的管家服务 整个房间可以语音控制很适合我这种懒人 迷你吧免费喝 吹风机是戴森 沐浴露也都是祖马珑 房间很安静床品很舒适 二楼有餐吧 恒温游泳池 小酒吧 可以来一杯特调微醺吹着风很舒服 还有红色螺旋楼梯很显眼 随手一拍都是大片 强烈推荐下次还来。
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Guest: Guest user （家庭旅游）
Time: 2024-11-01 00:00
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太正啦～生日想要订个酒店relax本来想订洲际但好像有点远最後在这边订了两晚????????????Kitty小姐姐服务非常好，主动，热情，亲和力强，就说了一下下一次可以带小孩一起来，小姐姐就带我去看了一下其他合适的房间，房间布局跟设计都很好很有质感、干净，无异味、床品很舒服，淋浴出水也很快水压很好，早餐品种多，晚上还有糖水，每天都不一样，离地铁站 小食行 沙滩都很近就5分钟的路程，可惜没带泳衣，游泳池也很非常喜欢～旁边一桥过去就是8号仓 购物也非常方便 下次来一定会再订????
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