Response: Dear Guest,We are concerned to read your comments and take this matter very seriously. Please accept our sincere apologies for the frustration you have experienced.We would appreciate the opportunity to review this thoroughly, particularly regarding the refund for your extended stay and the communication you received from our Front Desk team. Kindly contact us directly and provide your stay details along with any supporting information, so we may investigate and clarify the situation with the team as soon as possible.We are committed to resolving this matter fairly and transparently and look forward to assisting you.Warm regards,Justin LeeGeneral Manager
Response: Dear Valued Guest,Thank you for sharing such generous feedback following your stay at EQ Kuala Lumpur. We are thrilled to hear that our team made your experience memorable from the moment you arrived, with thoughtful touches such as greeting you in Chinese and assisting with your luggage throughout your stay.It is wonderful to know that you enjoyed your room and the stunning view of the Petronas Twin Towers. Your kind words will be shared with the team, and I am certain they will be encouraged to continue delivering exceptional service to all our guests.We look forward to welcoming you back to EQ Kuala Lumpur for another unforgettable stay.Warm regardsJustin LeeGeneral Manager
Response: Hello, I am so happy to see that you had a perfect stay with us recently. Thank you very much for taking out the time to let us know how much you enjoyed your stay and for choosing us for future stays as well. We look forward to your return!
Response: 尊敬的宾客:感谢您选择香港湾仔睿景酒店,并留下宝贵的评价。我们致力于为宾客提供周到细致的服务。得知您对酒店的整体体验感到满意,并认可我们便利的地理位置,我们深感荣幸。酒店毗邻湾仔港铁站,周边交通网络发达,无论是商务出行还是观光旅游,都能为您节省宝贵时间,轻松探索香港的繁华与魅力。再次感谢您选择香港湾仔睿景酒店,期待我们能成为您下次香港之行的首选。我们始终在此静候,与您的下一次相遇。此致,宾客服务部助理经理
Response: Dear Guest,Thank you for choosing to stay at Kew Green Hotel Wan Chai Hong Kong and for sharing your valuable feedback.Kew Green Hotel Wan Chai Hong Kong is located in the heart of Hong Kong's vibrant city center, just a 3-minute walk from Exit B2 of Wan Chai MTR Station (Island Line). Nearby are lively bar streets, the historic ""Ding Ding""trams, and a variety of restaurants. It's also close to famous landmarks such as Golden Bauhinia Square, Victoria Harbour, large shopping malls, the Hong Kong Arts Centre, and the Hong Kong Convention and Exhibition Centre.Thank you again for choosing Kew Green Hotel Wan Chai Hong Kong. We hope it will always be your first choice when traveling to Hong Kong.Best regards, Assistant Manager Guest Services Department
Response: Hi There,Thank you for your wonderful feedback! We’re delighted that you enjoyed our convenient location and found your stay great value for money. It’s always a pleasure to provide a comfortable and enjoyable experience, and we look forward to welcoming you back soon!Warmest Regards,BrookeFront Office Manager